How can we help you?
Give your customers more details about your service.
FAQ
Customer Service Info
What is the best way to get in touch with customer service?
Customer support is handled entirely by email at cs@wearables.in. We’re accessible Monday through Friday, 9 a.m. to 6 p.m. IST. All queries will be responded to within one business day.
Orders
1.What is the best way to get in touch with customer service?
Once an order is placed, it is usually impossible to cancel or modify it. If you have a problem with your order, please contact us as soon as possible.
2. Do you have a sales tax collection system in place?
At checkout, any relevant taxes will be added to your total.
3. What are the different methods of payment that you accept?
All major credit cards, including MasterCard, Visa, American Express, and Discover, are accepted. We accept PayPal and Apple Pay as well.
Shipping
1. What is the cost of shipping?
For purchases over Rs.5,600 shipping is free. For orders under Rs. 5,600, shipping is paid at a fixed cost of Rs. 520.
2. What countries do you ship to?
We presently only ship to the states in India. We plan to grow abroad in the near future. Please let us know if there is a country you’d want us to prioritize!
3. Is it possible to modify my mailing address?
Once you’ve placed your order, we usually can’t change it. If you have a problem with your order, please contact us as soon as possible.
4. When will my order be delivered?
We make every effort to dispatch orders within two business days after receiving them. A longer shipping window may apply to some made-to-order products. Each product’s “Shipping + Returns” section will provide these data.
5. How do I keep track of my order?
You will receive an email with tracking information once your product has been sent. After your product is sent, it may take a few business days for tracking updates to appear.
6. What are your preferred carriers?
The kind of merchandise and the shipment location determine the carrier. We usually use USPS, UPS, FedEx, or DHL to ship our packages.
7. What's the deal with my order arriving in many packages?
The majority of our items are supplied directly from the manufacturers. You will receive a different shipment email for each shipment if you placed an order for products from various brands.
Returns
1. What is your policy on returns?
Most things can be returned within 30 days of purchase. Returns are not accepted on products listed as Final Sale. Some goods have a more limited return period. Return information may be found in the product’s “Shipping + Returns” section. Do you need to return something? To obtain your free return shipping label, send an email to cs@wearables.in (as long as the product is within the return window and is not listed as final sale).
2. What should I do if my item is broken when it arrives?
Please contact us at cs@wearables.in if you want further assistance. Include your order number, a brief description of the problem, and photos of the damage in your email.