Who should I contact if there is something missing from my order?

Wearables is a fashion search engine where you can shop items from retailers around the world.

All orders are packed and sent out by the retailer stocking your item. Please contact the retailer’s customer care team if there is something missing from your order.

Next steps

  • You can find the retailer name by checking your confirmation email or in your Wearables order history.
  • To check your order history log in to Wearables and select “account”
    (Please note if you checked out as a guest the order will not be saved in your history).
  • You can visit the retailer's site to get in touch

For Example

For example if you have checked and your order has been placed with Lane Crawford  - visit the Lane Crawford site to contact their team.

Where is my order confirmation email?

Once your order has been placed successfully with the retailer Wearables will send you a confirmation email. After the retailer has received your order they will also send a confirmation via email.

If you haven’t received the Wearables confirmation email please check your junk / spam folder.

On the rare occasion that there was a problem placing your order with the retailer, Wearables will email you to confirm.

If you haven’t had an update on your order please contact Wearables customer care and include:

  • Your full name
  • The email address you used to place your order
  • Your billing address

Placing a new order with Wearables

Wearables is an online marketplace where you can shop items from retailers around the world.

There are two ways to check out when shopping on Wearables - either through our integrated checkout or on the retailer’s website.

When you click on an item on Wearables you will either be able to add the item to the bag, or you will be directed to the retailer's website to complete your purchase.

If you are able to add the item to your bag on Wearables, here’s how your order steps will look:

  • Select your item and add to bag.
  • Click on the basket icon and then the checkout securely button.
  • Simply enter your payment details and follow the instructions to make your purchase.
  • Wearables will send an email as soon your order has been received.
  • Once the order has been successfully placed with the retailer, Wearables will send an order confirmation email.
  • The retailer shipping your order will be sending the shipping and tracking information.
  • For any amendments, cancellations or returns you will need to contact the retailer directly.

If you are redirected to the retailer's website:

  • Select your size and add the item to your bag on their page.
  • Follow their onsite instructions to pay for your order.
  • All confirmation and shipping emails will be sent by the retailer directly.


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